Privacy Policy

The website and services offered are operated by RechargeHamster (hereinafter "we" in this statement). Occasionally, we need your personal data. We are committed to treating your personal information with the utmost care so that you do not have to worry about misuse of your data. When you use our services and visit our website, we process your personal data.
We comply with all requirements of privacy legislation, including the General Data Protection Regulation (GDPR). This means that we only process your data when necessary and legal. Sharing personal information is not mandatory, but if you do not provide us with the personal data mentioned in this Privacy Statement, you may no longer be able to use our services or website, or they may not function properly. We are also required to inform you adequately about how we process your personal data. This is precisely the purpose of this Privacy Statement.

Your Rights

If you do not wish to receive emails or other communications from us, you can object to the further processing of your personal data at any time and unsubscribe using the unsubscribe link included in the email. This also applies to the invitation to submit feedback after your order.
You have the right to request that we review, rectify, or delete any personal data we have stored about you, as well as to object to or restrict its processing, and to transfer your data in a machine-readable format. You can send your requests to us. Please use the email address associated with the personal information you request so we can verify your identity.

Why is data collected?

We process your information on the legal basis: the consent you have given us, for the performance of our contract, legal obligations, or our legitimate interests. We may use your information to create an account when you register, process your order, or send you newsletters about our websites and products. We may also need it to execute the contract between us or to prevent and combat fraud and cybercrime through appropriate prevention tools and systems. Finally, we may need it to invite you by email to leave a review, to improve our services and the quality of our websites, as well as for direct marketing purposes, including order analysis, profiling, and online audience creation. We may share your data with third parties for these purposes. By better understanding your preferences, we can offer you a personalized and authentic experience. This includes the marketing and transactional communications you receive from us, as well as other notifications and advertisements you see on our websites.

What data do we collect?

We collect the data you provide when you create an account, use our services, or contact us. This includes your name, email address, home address, date of birth, and phone number. Our customer service team also uses your order number or user ID to answer any questions you may have about your order. In addition, we may process your login credentials, IP address, device used, behavioral data, browsing data, analytics data, and third-party cookie data, as well as your payment information. Depending on the product and the need to verify your identity, we may request additional information, such as a copy of your ID or passport, as well as your bank details to verify the source of funds.

Third Parties

To process your purchase, we may need to share your personal data with third parties, such as payment processors (such as Klarna, PayPal, Adyen) and review websites (such as Trustpilot). These processors are used for customer service, platform maintenance tools, analytics providers, email service providers, and other services necessary to fulfill the processing purposes described in this Privacy Statement. Your email address is shared (encrypted) with Google to analyze your order history and optimize our ads. Please rest assured that we will never sell your data to anyone and that all of these third parties have been vetted to ensure your security.

International Transfers

When we use third-party processors located outside the European Economic Area, we do so in accordance with applicable law. When we use a third-party processor located outside the European Union, data transfers can only be made to a country where the European Commission's adequacy decision applies or where an agreement is based on the Standard Contractual Clauses. In the case of a transfer to the United States, the company must be certified under the Privacy Shield Framework. If the company is not certified, a contract incorporating Standard Contractual Clauses (SCCs) must be signed to ensure compliance. How is your data protected?
We adopt security measures to protect your personal data as effectively as possible. These measures include: access to personal data is protected by a username and password or login token; data is stored in a separate, secure system; we use physical measures such as locks and safes to protect access to the systems where personal data is stored; we use secure connections (TLS) that protect all information between you and our website when you enter personal data; and we log all data processing activities.

Data Retention Period

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, which includes providing our products and services, maintaining accurate records, and complying with legal obligations (as detailed in this Privacy Statement). Once the data is no longer required, it is securely deleted or completely anonymized, unless there is a legal obligation to retain it for longer periods.

Cookies

Our websites use functional, analytical, and tracking cookies. We need functional cookies for the website to function properly and for you to complete your purchases. We also use other cookies to offer you personalized web pages. Some of these cookies are set by third parties. We analyze anonymous cookies (Cookiebot ID) to collect information when you visit our website and also when you opt out of the use of cookies. You can find more information about this in our Cookie Policy.

Complaints

If you believe we are using your personal data incorrectly or that we are not handling your concerns correctly, please contact us. If your complaint persists, you may file a complaint with the Data Protection Authority.

Changes and Contact Information

We may periodically review or modify this privacy policy to reflect changes in our business or the law. We recommend that you check this page periodically to stay informed of any changes. If you have any questions about this privacy policy or any requests related to your rights, as specified above, please contact us.